Assigning the order...
Probably the most important communication between the lender and APR is the Repossession Order. It needs to communicate accurate information on the debtor and description of collateral. Given addresses, places of employment and detailed directions to locations and information on details and demeanor of debtor are usually helpful. Information that the debtor has been threatened with repossession is particularly helpful. Agreements for voluntary repossessions can often do little more than warn a debtor that repossession is contemplated by lender and understood as a “hide the unit” warning.

What to expect the first 48 hours!
Our professional agents have the ability to verify and drive by the given addresses, and possibly recover the collateral the initial trip. They log the times of day addresses are run to increase the opportunities to spot the desired unit at different times of day. Our organized agents can run numerous accounts 1-2 times per day and provide the lenders with updates of what they are seeing in the field. If our agent fails to recover the unit within the first 48 hours on the case, he will be able to give a full description of the debtors home address and employment, report whether the unit has been spotted or what vehicles are at the home address, and coordinate a plan of attack to recover the unit. APR agents are well aware that debtors will go the extra mile to hide the unit when they know it is out for repossession.

Updates from APR agents
Depending on the grade of the debtor, some accounts can be difficult to recover. With APR's advanced technology, agents can update the lender with current daily progress in a variety of ways, telephone, fax, and of course, e-mail. True communication between APR and the lender should be a 2 way communication. If an APR agent reports a debtor has moved, leaving no forwarding address, the lender should either authorize a APR to skip trace the debtor, or the lender should provide a new home address for debtor. The lender knows that an agent cannot be expected to continue to work an account with no “current” good address. It would also hamper the agent at this point without a skip trace or putting the account on HOLD and providing the agent with a “current “ address. There should be clear, open communication between the lender and APR .

The update that APR and the lender are looking for is the recovery. That update should include date, time and address of the recovery, a report of any contact with the debtor and what transpired, the present location of the unit, and the general condition of the unit. Many debtors “invent” situations. Most can be quelled by a comparison and exchange of “contemporaneous” communication. Without this, some stories take on a life of their own.

Additional Reporting
APR agents are trained and have the ability to produce accurate condition reports reflecting all damages if any on the repossessed unit. This is particularly important in the lenders “ballpark” assessment of value. APR's reports are detailed showing line art photos, and digital photos if requested by the lender. The condition report points out dents, scrapes, accident damage, etc. If personal property is involved an exact inventory is given and attested to. Storage of the collateral is in a secured, insured gated facility. APR is the “absolute” answer to the lenders problem accounts!